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- Top questions
- Shipping and returns
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When will my order ship?Most in-stock items ship within 5-7 business days unless otherwise specified on the product page. Please refer to the individual pages for the most up-to-date information. Items ordered together may arrive in multiple boxes and arrive on different delivery dates. We are unable to ship to P.O. and A.P.O boxes. Furniture and made to order items will have longer processing and shipping times. When your order does ship we will send you a confirmation email with the tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses once your order has shipped.
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I signed up for the Welcome Email but didn't receive my promo codeThe promo code should be emailed to you immediately, but sometimes your email provider can hold the email. In some cases, it can take up to an hour to receive.
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I love what I ordered but I need to make a small change. How do I do that?Once an order is placed we cannot make any changes. Although we do not process standard exchanges, you may request a return label and re-purchase the item that you prefer.
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What is your return policy?
We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 30 days of receiving your purchase. We do not refund original shipping charges. Please contact us below and we will provide you with a shipping label to return your product.
All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear. Lighting and wallpaper: once it has been installed it cannot be returned. Bedding: must be returned unopened, unwashed, and in the original packaging and form. Gifts from a registry can only be returned for store credit. For registry returns, please contact support@luluandgeorgia.com.
If your item was sent via freight or white glove as indicated by an oversized or white glove charge, you will be responsible for the return shipping charges. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return.
Click HERE to request a return.
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I just received my tracking number, but it's not working.
Please allow 2-3 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.
- If your order ships white glove, but you received a FedEx tracking number link, you can track your order with our third-party carrier using the tracking number provided.
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What if my order arrives damaged?Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting in your item (i.e. waiting upon project completion or residential move).
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What is the wait time for items on the waitlist?Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.
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Do you ship internationally? Or to Hawaii or Alaska?Not at this time. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future.
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Do you have samples of your rugs?We don't provide samples, but we do offer free returns on any item if you find that it doesn't work well with your space (see return details above). As such, some customers choose to order the smallest size available as a starting point.
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Can I cancel or alter my order once I place it?When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.
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Do you offer price adjustments?We honor price adjustments for full-priced items purchased within 7 days of a promotion with no previous offers applied. All price adjustments are done in store credit for the difference before taxes. Promotional offers cannot be combined, including site-wide and shipping offers.
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